Employment Opportunities

Junior IT Specialist

TYPE OF VACANCY: Full-time Staff

REPORTS TO: Director of Technology Advancement and Development

DEPARTMENT: Technology, Advancement, and Development

JOB SUMMARY: The Junior IT Specialist will be responsible for supporting the daily operations of our IT infrastructure, ensuring systems are maintained and operating effectively, and providing technical support to staff at Bahamas Agricultural Health and Food Safety Authority (BAHFSA). The ideal candidate will be a problem-solver with a keen interest in IT technologies and trends.

DUTIES AND RESPONSIBILITIES:

As a Junior IT specialist at BAHFSA, you will play a critical role in modernizing agriculture in The Bahamas, creating digital solutions that protect the country from threats to animal health, food safety, and plant health. Your responsibilities will include, but are not limited to:

  • Provide first-level support for all IT-related issues across various departments.
  • Assist in the maintenance and monitoring of network and system security.
  • Support the installation, configuration, and updating of hardware and software.
  • Participate in the documentation of IT procedures and systems.
  • Assist with the management of IT assets and inventory.
  • Collaborate with team members on IT projects and initiatives.
  • Provide training and assistance to staff on new technologies and software.
  • Help ensure data backup and recovery processes are in place and effective.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Understanding of IT principles and an ability to communicate technical concepts effectively to a
  • varied audience.
  • Basic knowledge of networking concepts, operating systems (Windows, macOS, Linux), and
  • database systems.
  • Experience with troubleshooting hardware, software, and network issues.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Experience in a help desk or technical support role is preferred.
  • Familiarity with cloud services (e.g., AWS, Azure, Google Cloud) is preferred.
  • Knowledge of cybersecurity principles and practices is preferred.

QUALIFICATIONS & EXPERIENCE:

Qualified candidates must possess Bachelor’s degree in Information Technology, Computer Science, or a related field. Certifications in any of the following areas are highly desirable

  • CompTIA IT Fundamentals (ITF+)
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified: Windows 10 (MD-100)
  • Cisco Certified Technician (CCT)

Interested applicants should send the following to the Human Resources Department via email:

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

  • At least three (3) written professional references.

Submit electronically to:

Email: [email protected]

The above statements are intended to describe the general nature of work to be performed. They are not an exhaustive list of all responsibilities, duties and skills required of the Junior IT Specialist.

Food Safety and Quality Authorized Officer

JOB SUMMARY: The Food Safety and Quality (FSQ) Authorized Officer reports to the FSQ Director and will be required to perform certain specified functions of a Food Inspector. The successful candidate shall have strong communication, written and organizational skills to ensure that the inspection of food businesses is done in a transparent and efficient manner.

DUTIES AND RESPONSIBILITIES:

  • Upon presentation of an identification badge, enter any place where there is reason to believe that food is produced, manufactured, preserved, prepared, packaged, stored, sold, transported, imported or exported and may:
    • examine any such food and take samples thereof for testing, and examine or package and submit for testing anything which the AO has reason to believe is used or is capable of being used in such foods;
    • enter or examine any vehicle that is believed on reasonable grounds, to be used to carry food that contravenes the Food Safety and Quality Act and examine any such food found therein and take samples thereof for testing;
    • stop and search any vehicle in which food is being or is reasonably suspected of being handled or stored or in which any other activity in connection with food is being, or is suspected of being carried out;
    • open and examine any receptacle or package that the AO believes on reasonable grounds contains any food;
    • take photographs and conduct videotaping of the food business, including of any records requested during an inspection;
    • in the prescribed manner, examine and take samples to test or analyze any food, substance or other thing;
    • read any measuring instruments installed on site premises or use any other means necessary to record data generated in that business;
    • determine whether any of the provisions of this Act are being violated;
    • ensure that proper food safety measures are being carried out;
    • examine and inspect food handlers and other personnel employed therein;
    • inspect any operation or process carried out on such premises.
  • Where it appears to an AO that the food at a food business is unfit for human consumption and that the food is harmful or is likely to cause harm to human health, the AO shall:
    • order the operator to remove the food for a specified period in order to take samples of the food for analysis; and
    • if the operator fails to do so, the AO shall take samples of the food for analysis.
  • The AO shall immediately notify the Director where action is taken in (2) in instances where it appears that any food is likely to harm or cause harm to human health.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of food safety systems (e.g., HACCP, ServSafe, GHP, GAP, GMP);
  • Possess basic office and computer skills in Microsoft Word, Excel and PowerPoint;
  • Be able to work independently and interact professionally when engaging food operators and their staff;
  • Communicate effectively when completing inspection reports, providing findings and recommendations;
  • Have good time management skills and be able to meet deadlines;
  • Attention to detail to ensure the FSQ Act and Regulations are met during inspections or investigations.
  • Be a team player and work effectively and supportively with others;

QUALIFICATIONS:

  • A Bachelor of Science Degree preferably in Food Science, Food Technology, Food safety, Environmental Health, Food Safety & Quality Management, or any biological science degree);
  • An equivalent combination of training and experience of at least 2 years indicating possession of the preceding knowledge, skills and abilities;
  • Public officers are not eligible to become an Authorized Officer;
  • Candidate must have access to a proper working vehicle to conduct inspections.

Stipend

  • Note that this is not a full-time post;
  • Candidates will receive a monthly stipend.

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Interested applicants should send the following to the Human Resources Department via email: [email protected] Attention: Human Resources

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

Food Safety and Quality Unit Food Safety Inspector

JOB SUMMARY: The Food Safety & Quality (FSQ), Food Safety Inspector reports to the FSQ Director and Inspection Programme Coordinator and is responsible for the inspection of food establishments. Their duty is to ensure that food handlers and other Food Business Operators (FBOs) along the entire food chain, are in compliance with best industry practices so that food safety and quality are maintained. The successful candidate shall have strong communication, written and organizational skills to ensure that they are able to effectively and efficiently address food safety issues and to prevent any harm to public health and well-being. The candidate must also be able to liaise with other staff in the FSQ Unit and collaborating agencies to ensure an efficient system is in place. This individual must be able to multitask and may be required to travel on occasion.

DUTIES AND RESPONSIBILITIES:

  • Conduct food safety inspections of mobile and non-mobile food establishments and their staff;
  • Conduct import and export inspections;
  • Search and examine any vehicle, container or building where food is stored, processed or packaged;
  • Carry out quality control checks on food, ingredients and food processing methods;
  • Collaborate locally with all relevant enforcement agencies to ensure effective inspections are conducted;
  • Secure samples when required of raw, dried, processed foods or substances and examine or submit for analysis;
  • Ensure that all measuring instruments are calibrated and accurate;
  • Take pictures and/or videos of any forms, books or other documents which may be relevant in an inspection;
  • Ensure that all FBOs and food handlers utilize best industry practices and adhere to national and/or international standards;
  • Check food labeling and packaging;
  • Submit timely reports on the findings of inspections;
  • Make recommendations for changes and/or improvements;
  • Assist where required in the training of food vendors, handlers, their staff and the general public;
  • Seize and detain any food believed to be a misrepresentation of said food and submit for testing;
  • Close a food business where it is reasonable to conclude it is injurious to one’s health;
  • Issue warning notices to business who are not in compliance with food safety protocols;
  • Serve a suspension or revocation order to suspend or revoke the operation of a food business;
  • Exercise the authority (without a warrant) to apprehend a person who refuses an inspector’s entry into their food establishment;
  • Engage in on the job training opportunities;
  • Other responsibilities as requested.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Possess basic office and computer skills in Microsoft Word, Excel, PowerPoint and Canva;
  • Have organizational and communication skills;
  • Be able to work independently and interact professionally when addressing staff, clients and industry colleagues;
  • Be a team player and work effectively and supportively with others;
  • Be able to handle multiple tasks simultaneously;
  • Ability to drive a motor vehicle, and possess a motor vehicle license within 3 months of job offer.

QUALIFICATIONS:

  • Bachelor of Science degree; Preferred degree in Public Health, Food Science, Food Microbiology, Food Chemistry, Biology, Biochemistry or other relevant natural science or applied degree;
  • An equivalent combination of training and experience of at least 2 years indicating possession of the preceding knowledge, skills and abilities.

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Interested applicants should send the following to the Human Resources Department via email: [email protected] Attention: Human Resources

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

Food Safety and Quality Unit Administrative Assistant

JOB SUMMARY: The Administrative Assistant reports to the Food Safety and Quality (FSQ) Director, and is responsible for the day-to-day office maintenance and support of the FSQU. The successful candidate shall have strong communication, written, computer and organizational skills to ensure that the office is running smoothly and be able to liaise with other office personnel in the Unit to address their needs. This individual must be able to multitask and may be required to travel on occasion.

DUTIES AND RESPONSIBILITIES:

  • Provide office support to the Director, Officers and other Unit professionals;
  • Perform clerical duties such as answering phones, taking memos, and maintaining files, sending and receive correspondence, as well as greet and assist clients;
  • Be able to monitor and record expenditures within the Unit using Microsoft Excel;
  • Organize/plan meetings (inquire about participants’ availability) and other events; it may require research of vendor pricing;
  • Schedule appointments;
  • Review and Prepare presentation materials, print and bind documents;
  • Assist with documentation of information;
  • Store/file, organize and manage files;
  • Type, edit and proofread documents and reports;
  • Take dictation or record the minutes of a meeting;
  • Prepare meeting minutes in a timely manner;
  • Engage in on the job training opportunities;
  • Other responsibilities as requested.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Possess basic office and computer skills in using Microsoft Word, Excel and PowerPoint;
  • Be able to assist in the development and design of informational materials using Canva;
  • Have organizational, communication, office management, and basic bookkeeping and accounting skills;
  • Be able to work independently and interact professionally when addressing staff and visitors;
  • Be a team player and work effectively and supportively with others;
  • Be able to handle multiple tasks simultaneously.

QUALIFICATIONS:

  • Associate’s degree. Preferred degree in secretarial science, office management or any other clerical degree;
  • A minimum of two (2) years’ work experience.

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Interested applicants should send the following to the Human Resources Department via email: [email protected] Attention: Human Resources

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

Food Safety and Quality Unit Food Safety Inspector (Surveillance Programme Coordinator)

JOB SUMMARY: The Food Safety and Quality (FSQ) Surveillance Programme (SP) Coordinator reports to the FSQ Director and is responsible for planning and implementing a program to survey, monitor, prevent and respond to diseases and pests of interest to prevent their introduction or spread in the food chain. The successful candidate shall have strong communication, written and organizational skills to ensure that the surveillance program is running smoothly and be able to liaise with other staff in the FSQ Unit and collaborating agencies to implement the program. This individual must be able to multitask and may be required to travel on occasion.

DUTIES AND RESPONSIBILITIES (include but are not limited to the following):

  • Assist in establishing and implementing a surveillance plan and programme to monitor, trace, prevent and respond to diseases, pests and other conditions that affect food safety and quality;
  • Collaborate locally and internationally with enforcement agencies to implement the plan;
  • Prepare presentation materials to assist in identifying, reporting and responding to diseases, pests and other agents that affect food safety and quality;
  • Identify and plan training workshops and other activities to build staff capacity;
  • Identify and plan training workshops to assist vendors in developing and strengthening their food business surveillance protocols;
  • Prepare presentation materials and other promotional items such as flyers, brochures and videos (small clips) for public education;
  • Engage in on the job training opportunities;
  • Other responsibilities as requested.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Proven knowledge and experience in food safety systems and foodborne disease diagnostics, surveillance and traceability programs;
  • Possess basic office and computer skills in Microsoft Word, Excel, PowerPoint and Canva;
  • Have organizational, communication, training and research skills;
  • Be able to work independently and interact professionally when addressing staff, clients and industry colleagues;
  • Be a team player and work effectively and supportively with others;
  • Be able to handle multiple tasks simultaneously;
  • Be research oriented (ideal if the applicant has participated in research in the past).

QUALIFICATIONS:

  • Master of Science degree; Preferred degree in Food Microbiology, Food Chemistry, Biology, Biochemistry or other relevant natural science or applied degree;
  • An equivalent combination of training and experience of at least 2 years indicating possession of the preceding knowledge, skills and abilities.

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Interested applicants should send the following to the Human Resources Department via email: [email protected] Attention: Human Resources

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates.

Phytosanitary Officer

TYPE OF VACANCY: Staff

REPORTS TO: Plant Health Inspections Program Coordinator

DEPARTMENT: Plant Protection Unit

JOB SUMMARY: Reporting to the Plant Health Inspections Program Coordinator, the Phytosanitary Officer is responsible for the inspection of plants, plant products and other regulated articles; regulation and enforcement of phytosanitary measures at ports of entry and plant establishments for the detection of plant pests and diseases to prevent their entry and establishment in the Bahamas.

DUTIES AND RESPONSIBILITIES: As a Phytosanitary Officer at BAHFSA, you will play a critical role in safeguarding plant health and ensuring the prevention and control of plant pests. Your responsibilities will include, but are not limited to:

  • Conduct thorough inspections of agricultural facilities, including farms, nurseries, and research institutions, to assess compliance with the Plant Protection Act (2016).

  • Collect plant specimens and perform basic diagnostic analysis on plant specimens to identify pests and diseases. Collaborate with specialists for in-depth analysis when required.

  • Conduct pest risk analysis to evaluate and mitigate the potential risks associated with the introduction and spread of pests, diseases, and invasive species.

  • Ensure adherence to the Plant Protection Act (2016) and international phytosanitary regulations. Provide guidance to stakeholders on compliance measures.

  • Maintain accurate and comprehensive records of inspections, diagnostic results, and pest risk assessments. Prepare reports for regulatory authorities.

  • Conduct educational sessions and training programs for farmers, agricultural professionals, and other stakeholders to raise awareness about plant health and best practices.

  • Collaborate with other government agencies and agricultural organizations to stay informed about emerging threats and to prevent the introduction and spread of pests, diseases, and invasive species.

  • Perform miscellaneous job-related duties as required.

  • Performing miscellaneous job-related duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Experience in phytosanitary inspections, diagnostic analysis, and pest risk analysis. Familiarity with regulatory frameworks and international standards is a plus.

  • Strong analytical and problem-solving skills to assess and address plant health issues effectively.

  • Ability to interpret laws and regulations and apply them to specific situations.

  • Ability to analyze situations accurately and take effective action.

  • Excellent communication skills, both written and verbal. Ability to convey technical information to diverse audiences.

  • Demonstrated ability to work collaboratively with a multidisciplinary team and external stakeholders.

  • Attention to detail in inspections, analysis, and reporting.

  • Ability to adapt to changing circumstances and stay current with evolving plant health practices and technologies.

IN ADDITION, THE SUCCESSFUL CANDIDATE WILL HAVE:

  • Knowledge of the phytosanitary field;

  • Excellent computer skills.

QUALIFICATIONS:

  • Bachelor’s degree in Agriculture, Plant Science, or a related field. Advanced degrees or certifications in plant health are desirable.

SALARY for the post is equivalent to Scale A7: $30,435 - $38,850 x $700 per annum. *Salary is commensurate with qualifications and experience.

Interested applicants should send the following to the Human Resources Department via email:

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

  • At least three (3) written professional references.

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Submit electronically to:

Email: [email protected]
Attention: Human Resources

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Phytosanitary Officer.

Plant Health Administrative Assistant

TYPE OF VACANCY: Staff

REPORTS TO: Director of Plant Protection

DEPARTMENT: Plant Health

JOB SUMMARY: The Plant Health Administrative Assistant is responsible for providing administrative, secretarial and clerical support to the Director of Plant Protection and the Plant Health Department.

DUTIES AND RESPONSIBILITIES: The duties and responsibilities of the Plant Health Administrative Assistant include but are not limited to the following:

  • Answering telephone and directing calls.

  • Providing quality customer service to walk-in clients and on the phone.

  • Making travel arrangements.

  • Scheduling meetings, taking detailed minutes and maintaining calendars.

  • Drafting correspondences.

  • Preparing administrative reports.

  • Planning and coordinating events.

  • Developing and maintaining a filing system.

  • Ordering office supplies.

  • Maintaining professional and technical knowledge by attending educational andvtechnical workshops.

  • Liaising with other administrative assistants to handle requests and queries from the executive team.

  • Providing support for other department administrative duties as necessary.

  • Performing all other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of office management systems and procedures.

  • Experience as an administrative or office assistant.

  • Excellent organizational, communication and interpersonal skills with the ability tomulti-task.

  • Ability to work with minimal supervision and maintain confidentiality.

  • Proficiency in Microsoft Office and other computer applications.

  • Analytical skills to perform research, anticipate problems and develop creative solutions.

  • Excellent time management skills and the ability to prioritize work.

  • Knowledge of agricultural or biological science policies and procedures.

IN ADDITION, THE SUCCESSFUL CANDIDATE WILL HAVE:

  • May be required to cross-train and substitute for other administrative positions and to work extended hours as necessary.

QUALIFICATIONS:

  • Bachelor’s in business administration or secretarial science degree with at least 2 years of experience office in management related work. or

  • Associate’s degree in business administration or secretarial science with at least 5 years of experience in office related work.

Salary for the post: 30,350 - $39,350 X $700 per annum. * Salary will be commensurate with qualifications and experience

Interested applicants should send the following to the Human Resources Department via email:

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

  • At least three (3) written professional references.

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Submit electronically to:

Email: [email protected]
Attention: Human Resources

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Plant Health Administrative Assistant.

Plant Health Officer (Surveillance Program Coordinator)

TYPE OF VACANCY: Staff

REPORTS TO: Director

DEPARTMENT: Plant Protection

JOB SUMMARY: Reporting to the Director of Plant Protection, the Plant Surveillance Coordinator is responsible for plant protection and quarantine activities. The Plant Protection and Quarantine Specialist will assist in strengthening the plant protection and quarantine system. This is an intrinsic thrust toward diversification as the impact of plant pests, diseases and invasive alien species in the absence of regulation, surveillance and control systems is devastating. This will mitigate the unregulated and uncontrolled imports of plants and plant products and the incursions of new exotic pests and diseases, and provide a measure of bio-security for agriculture and the environment. The Plant Surveillance Coordinator is a position for a candidate with experience in plant quarantine and pest/disease diagnostic capacity, survey/eradication programs and conducting training and awareness raising for relevant stakeholders on plant quarantine and pest/disease diagnosis. The successful candidate will be someone with strong organizational and communication skills who is willing to travel as necessary.

DUTIES AND RESPONSIBILITIES: The duties and responsibilities of the Plant Surveillance Coordinator include but are not limited to the following:

  • Developing plant protection and quarantine regulations.

  • Developing a system for plant quarantine at the major air and sea ports in the Bahamas.

  • Strengthening the plant pest/disease diagnostic capacity in the country through the identification of suitable equipment for plant quarantine facilities and establishment of the diagnostic laboratory.

  • Providing systematic training for technical staff of BAHFSA’s Plant Health Unit and other relevant stakeholders (to enhance their knowledge of laboratory management, plant quarantine and plant/pest disease diagnosis).

  • Producing reports on project activities and the writing of training materials such as standard operational procedures manuals.

  • Organizing pest survey programs and treatments for the control and subsequent eradication of newly introduced exotic pests.

  • Working in accordance with national laws and regulations as it relates to the use of pesticides and the implementation of pesticide management programs.

  • Planning and organizing various treatments and remedial measures of regulated articles for plant pests/diseases.

  • Supervising phytosanitary inspectors.

  • Performing miscellaneous job-related duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Proven knowledge and experience in plant health diagnostics, surveillance and the phytosanitary field;

  • Be able to work independently and interact professionally when addressing staff and visitors;

  • Be a team player and work effectively and supportively with others;

  • Be able to handle multiple tasks simultaneously; and

  • Have excellent computer skills.

  • Be research oriented (ideal if the applicant has participated in research in the past)

QUALIFICATIONS:

  • Master’s degree in Agriculture, Plant Science or a closely related field.

  • An equivalent combination of training and experience of at least 2 years indicating possession of the preceding knowledge, skills and abilities.

Salary for the post: $32,150 - $41,950 X $700 per annum. * Salary will be commensurate with qualifications and experience

Interested applicants should send the following to the Human Resources Department via email:

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Submit electronically to:

Email: [email protected]
Attention: Human Resources

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Plant Health Surveillance Program Coordinator.

Authorized Officer

TYPE OF VACANCY: Part-Time Staff

REPORTS TO: Plant Health Inspections Program Coordinator

DEPARTMENT: Plant Protection Unit

JOB SUMMARY: Reporting to the Plant Health Inspections Program Coordinator, the Authorized Officer will be responsible for performing certain functions of a Phytosanitary Officer, such as surveillance, the inspection of plants, plant products and other regulated articles; regulation and enforcement of phytosanitary measures at ports of entry and plant establishments for the detection of plant pests and diseases to prevent their entry and establishment in the Bahamas.

DUTIES AND RESPONSIBILITIES: As an Authorized Officer at BAHFSA, you will play a critical role in safeguarding plant health and ensuring the prevention and control of plant pests. Your responsibilities will include, but are not limited to:

  • Conduct thorough inspections of agricultural facilities, including farms, nurseries, and research institutions, to assess compliance with the Plant Protection Act (2016).

  • Collect plant specimens and perform basic diagnostic analysis on plant specimens to identify pests and diseases. Collaborate with specialists for in-depth analysis when required.

  • Conduct pest risk analysis to evaluate and mitigate the potential risks associated with the introduction and spread of pests, diseases, and invasive species.

  • Ensure adherence to the Plant Protection Act (2016) and international phytosanitary regulations. Provide guidance to stakeholders on compliance measures.

  • Maintain accurate and comprehensive records of inspections, diagnostic results, and pest risk assessments. Prepare reports for regulatory authorities.

  • Conduct educational sessions and training programs for farmers, agricultural professionals, and other stakeholders to raise awareness about plant health and best practices.

  • Collaborate with other government agencies and agricultural organizations to stay informed about emerging threats and to prevent the introduction and spread of pests, diseases, and invasive species.

  • Perform miscellaneous job-related duties as required.

  • Performing miscellaneous job-related duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Experience in phytosanitary inspections, diagnostic analysis, and pest risk analysis. Familiarity with regulatory frameworks and international standards is a plus.

  • Strong analytical and problem-solving skills to assess and address plant health issues effectively.

  • Ability to interpret laws and regulations and apply them to specific situations.

  • Ability to analyze situations accurately and take effective action.

  • Excellent communication skills, both written and verbal. Ability to convey technical information to diverse audiences.

  • Demonstrated ability to work collaboratively with a multidisciplinary team and external stakeholders.

  • Attention to detail in inspections, analysis, and reporting.

  • Ability to adapt to changing circumstances and stay current with evolving plant health practices and technologies.

IN ADDITION, THE SUCCESSFUL CANDIDATE WILL HAVE:

  • Knowledge of the phytosanitary field;

  • Excellent computer skills.

QUALIFICATIONS:

  • Bachelor’s degree in Agriculture, Plant Science, or a related field. Advanced degrees or certifications in plant health are desirable.

STIPEND:

  • Note that this is not a full-time post;

  • Candidates will receive a monthly stipend.

DEADLINE FOR SUBMISSIONS: 30th April, 2024

Interested applicants should send the following to the Human Resources Department via email:

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

  • At least three (3) written professional references.

Submit electronically to:

Email: [email protected]
Attention: Human Resources

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Authorized Officer.

Customer Relationship Representative

TYPE OF VACANCY: Staff

REPORTS TO: Executive Director

DEPARTMENT: Administration

JOB SUMMARY: The successful candidate for this position will be required to engage with customers in an inviting, friendly, and professional manner when they have questions or concerns. This person must be highly skilled to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer- first business mentality.

DUTIES AND RESPONSIBILITIES:

  • Demonstrates superb organizational and multitasking abilities
  • Works closely with the technical team in the Units to provide clerical support
  • Assists as needed with setting up and breaking down of meetings hosted in the Training and Board Rooms
  • Builds expert, dynamic knowledge of BAHFSA’s services
  • Assists with conducting research with available resources to satisfy customer inquiries
  • Responds quickly, professionally, and accurately to customer inquiries
  • Screens and answers all incoming calls to the reception desk and direct calls as needed ensuring that the caller is connected to another officer before releasing the call
  • Provides accurate information about BAHFSA and its services to all walk-in or call in customers
  • Obtains and maintains essential customer and business critical information in multi-systems to ensure best practices in record keeping and information retrieval
  • Reviews all online requests for e-inspections or e-permits from BAHFSA’s Electronic portals and actions each request by maintaining an ongoing dialogue with the technical units
  • Processes all cashless payments from vendors for the e-phytosanitary certificates
  • Participates in special projects and process improvement teams
  • Performs any other job related duties as assigned from time to time

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrated ability to work collaboratively with a multidisciplinary team and external stakeholders
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems, alleviate conflicts, and escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Ability to work individually and as a team member
  • Ability to work with multiple e-learning platforms
  • Strong computer literacy skills

QUALIFICATIONS & EXPERIENCE:

  • Bachelor’s degree in any business related discipline; or
  • Associate’s degree in a business related discipline with a minimum of 5 years of successful experience in a corporate environment

Interested applicants should send the following to the Human Resources Department via email:

  • A cover letter of interest highlighting work experience and accomplishments to the position;

  • Current Curriculum Vitae or Resume;

  • Copies of Relevant Qualifications and Certificates;

  • At least three (3) written professional references.

Submit electronically to:

Email: [email protected]

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the Customer Relationship Representative.